Customer Service Standards

At Geraldine McGuigan Beauty Hair Nails the customer is at the heart of our Service Standards

As a customer you can expect that we will:

  • Provide clients with innovative treatments and products of the highest quality.
  • Offer outstanding services by giving each client the best possible service.
  • Go the extra mile to ensure you are satisfied with all our services, treatments and products
  • Put our clients first by discussing their needs and surpassing their expectations.
  • Enhance our reputation of professionalism, excellence, image and style.
  • Search for new and better ways to raise our standards.
  • Create an escape tranquillity and relaxation.
  • Act honestly and professionally, treat you fairly, consistently and respect your confidentiality
  • Be friendly, courteous, helpful and attentive at all times
  • Be passionate about what we do.
  • Be proud of where we work.
  • Be happy doing what we do

Customer Feedback

All staff members have signed up to and are committed to meeting these standards but we recognise that we may not get everything right, so in the unlikely event that you are not completely satisfied with your visit to Geraldine McGuigan Beauty Hair Nails, please do not hesitate to bring this to the attention of any member of staff immediately and we will do everything within our power to rectify the situation.

We aim for 100% customer satisfaction and are always looking for ways to improve what we do and how we do it, to help us maintain these standards and improve we:

  • Encourage customers to provide feedback by filling in a Customer Comments Form available at the Reception Desk
  • Invite customers to submit comments, suggestions and feedback through the online Enquiries, Comments & Feedback Form
  • Will periodically invite customers to provide feedback by completing an online questionnaire.